There was a great article in the Globe & Mail this week about the principles of customer service. It listed key phrases that will help build and keep business. Here are the magical business phrases:
How can I help?
I can solve that problem.
I don’t know, but I’ll find out.
I will take responsibility.
I [...]
One of the greatest thinkers this world has seen is Ralph Waldo Emerson. Here’s how he defined success.
To laugh often and much;
To win the respect of intelligent people and the affection of children;
To earn the appreciation of honest critics and endure the betrayal of false friends;
To appreciate beauty,
To find the best in others,
To leave the world a [...]
(From a poster hanging in our family rec room)
Marry the right person. This one decision will determine 90% of your happiness or misery.
Work at something you enjoy and that’s worthy of your time and talent.
Give people more than they expect and do it cheerfully.
Become the most positive and enthusiastic person you know. [...]
I re-discovered this gem from back issues of By George. It’s very thoughtful…. In building a firm foundation for success, here are a few stones to remember:
1. The wisdom of preparation. 2. The value of confidence. 3. The worth of honesty. 4. The privilege of working. 5. The discipline of struggle. 6. The magnetism of [...]