There was a great article in the Globe & Mail this week about the principles of customer service. It listed key phrases that will help build and keep business. Here are the magical business phrases:
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How can I help?
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I can solve that problem.
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I don’t know, but I’ll find out.
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I will take responsibility.
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I will keep you updated.
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I will deliver on time.
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It’ll be just what you ordered.
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The job will be complete.
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I appreciate your business.
To read the full article, go here:
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