21% - The number of public-sector executive who say social media is their most important means of public engagement.
14% - The number of private-sector executive who say social media is their most important means of public engagement.
16% - The number of Canadian executives at large- and mid-sized Canadian organizations who say social media has the [...]
There was a great article in the Globe & Mail this week about the principles of customer service. It listed key phrases that will help build and keep business. Here are the magical business phrases:
How can I help?
I can solve that problem.
I don’t know, but I’ll find out.
I will take responsibility.
I [...]
The Merriam – Webster on-line dictionary has put together a very useful Top 10 List of the most commonly confused words. Here’s the list:
Flaunt / Flout
Affect / Effect
Deserts / Desserts
Stationary / Stationery
Flak / Flack
It’s / Its
Pore / Pour
Fewer / Less
Flounder / Founder
Principal / Principle
Here’s the link to [...]
This is a great reference website for your work (all writers will find this very useful).
http://www.confusingwords.com/
Confusing Words is a collection of 3210 words that are troublesome to readers and writers. Words are grouped according to the way they are most often confused or misused. Some of these words are homonyms (words that sound [...]
Here’s the latest on Canadians involvement with social media. These results are from a study completed by Retrevo Gadgetology (Retrevo.com) – based on 1,000 users polled:
48 % report using social media during the night or as soon as they wake up
42% check Twitter and Facebook the very minute they get up
56% of social media [...]
Determine whether there is a need for a meeting. Avoid a meeting if the same information could be covered in a memo, e-mail or brief report.
Set realistic objectives for the meeting. What information must be shared and what can be accomplished.
Have an agenda and circulate it prior to the meeting. Ensure the agenda expresses [...]
Start the meeting on time. Review the agenda and announce all expectations at the outset of the meeting.
Keep the meeting moving along by sticking to the agenda.
Be attentive to the person speaking — do not begin sidebar conversations or be reading or completing paperwork while a person is talking. You expect common courtesy from others, so [...]
Ensure minutes are prepared and circulated participants as soon as possible after the meeting date. Read minutes and note any necessary edits that need to be made to reflect what transpired.
Send any post-meeting communications to all participants in a timely manner.
Evaluate the meeting and note whether it met the stated objectives. Pass along [...]
Perhaps one of the most motivational sayings is that of Theodore Roosevelt’s “It’s not the critic who counts.”
Through life there are many nay-sayers, but Teddy Roosevelt wisely points out that a man who acts, who presses forward in the face of criticism and failure, is a man who lives and has no regrets.
It’s not [...]
In the current age of hyper-networking, where we all spend a great deal of our time attempting to “keep up” with the connections made through various social networking sites, The Economist offers good background and sound advice on our challenge of networking.
In an insightful column from The Economist’s special report on “The World in 2010,” [...]